Customer Review & Feedback Policy

Effective Date: August 27, 2026

This policy explains how Interlock Roofing of America collects, moderates, and displays customer reviews and testimonials on metalroofingflorida.com. It follows the Federal Trade Commission’s Rule on the Use of Consumer Reviews and Testimonials (16 CFR Part 465) and the FTC Endorsement Guides (16 CFR Part 255).

1. Whose Reviews We Publish

We publish reviews from verified customers of Interlock-certified installers who had an Interlock aluminum roof installed. The review describes the customer’s experience with the material, the warranty, and the installer’s service. Because we do not install roofs, comments about workmanship refer to the independent installer, not to Interlock. We do not name the installer in a published review, and we do not publish totals of installations or reviews.

2. No Fake or Generated Reviews

We do not create, buy, or generate reviews with AI, and we do not publish reviews from people who did not have the roof installed. We do not solicit reviews from anyone who has not been a customer.

3. Incentives

We never pay for, and never condition any gift, discount, or entry on, a positive review. Where we offer a thank-you for leaving any honest review, the review is labelled “incentivized review,” and the thank-you is the same whatever the review says. Installers are prohibited by their certification agreement from conditioning anything of value on the content of a review.

4. Insider Reviews

Reviews written by our employees or officers, by their family members, or by installers in the certification program or their employees, are either not published or are labelled with that relationship in plain view next to the review.

5. Moderation

We display all reviews that meet our neutral moderation criteria. We remove only content that is off-topic, contains personal information (including full names, addresses, or telephone numbers of others), is defamatory, discriminatory, or clearly false, or that discloses confidential terms of a contract. We apply those criteria regardless of star rating. The reviews shown are not necessarily all reviews we have received, but only to that extent. We do not edit the substance of a review; we may correct obvious typographical errors or shorten for length with an ellipsis.

6. No Suppression

We will never threaten legal action, make false accusations, or use other pressure to have a review removed or changed, on our site or on third-party platforms. We may respond publicly to a review.

7. Ratings

Ratings shown are unweighted averages of the reviews displayed. We do not present a company-controlled page as an independent review site, and we do not buy or sell followers, likes, or other indicators of social-media influence.

8. Photographs and Testimonials

Customer photographs and testimonials are used with the customer’s written permission (see our Image and Media Licensing Policy). Testimonials reflect the individual customer’s experience.

9. Results Vary

Results described in reviews are individual experiences; energy savings, longevity, and insurance results vary with the home, the installation, the insurer, and the weather. A review is not a promise that you will obtain the same result.

10. Reporting a Problem

If you believe a review is fake, was written by an insider without disclosure, or contains your personal information, email policies@metalroofingflorida.com. We will investigate within 10 business days and remove or label the review if the concern is confirmed. To withdraw a review you wrote, email us from the address you used and we will remove it.

11. Contact

policies@metalroofingflorida.com or 1-866-733-5811.